Storyteller Overland Warranty
This Warranty Applies to:
- Tenzing Trailhead Brushguard
- Updog Rear Step
Subject to the limitations and exclusions described in this warranty, Storyteller Overland will remedy defects in materials or workmanship by repairing or replacing, at its option, a defective product without charge for parts or labor. In addition, Storyteller Overland may elect, at its option, not to repair or replace a defective product but rather issue to a purchaser a refund equal to the purchase price paid for the product or a credit to be used toward the purchase of a new Storyteller Overland product.
This warranty excludes problems caused by normal wear and tear including, but not limited to, scratches, dents, tears, or aesthetic oxidation of surfaces, natural breakdown of colors and materials over extended time and use, commercial use, accidents, or unlawful vehicle operation.
No warranty is given for defects resulting from conditions beyond Storyteller Overland’s control including, but not limited to, modifications or repairs not performed or authorized by Storyteller Overland, misuse, overloading, or failure to assemble, install or use the product in accordance with Storyteller Overland’s written instructions or guidelines included with the product or made available to the purchaser originally.
Items purchased from dealers may either be returned to the place of purchase and they will facilitate your warranty or you may work directly with Storyteller Overland. Warranties are non-transferable.
How do I submit a warranty claim for webstore products?
Email email@example.com and include the following: when the product was purchased, what the issue is along with photo(s) of the product highlighting the area of issue. We are available Mon – Fri from 8am-5pm CST, and will try to reply to your email within 2 business days.
Lifetime Warranty. Storyteller Overland provides a lifetime warranty of certain, non-Apparel products to the original retail purchaser provided such products are installed correctly according to the official Storyteller Overland installation instructions. Any modification to the original product design, function or use of any Storyteller Overland products will void the Storyteller Overland warranty. Storyteller Overland will have sole discretion to determine warranty eligibility for any and all Storyteller Overland products sold to any purchaser.
Limited Remedies. Subject to any limitations and exclusions described herein, and subject to Storyteller Overland’ determination of warranty eligibility, Storyteller Overland will remedy defects in product materials and/or workmanship of any product by repairing or replacing such defective product, which shall be within Storyteller Overland’s sole discretion, without charge for parts or labor. Storyteller Overland may elect in its sole discretion not to replace a defective product and issue the purchaser a refund equal to the purchase price of any defective product or purchaser may elect to receive a credit (equal to such refund) toward the purchase of new Storyteller Overland products. Repair or replacement of a defective product or providing a refund or credit to purchaser will be purchaser’s exclusive remedy under this warranty. Damage to a purchaser’s vehicle, cargo and/or any other person or property is expressly excluded from the Storyteller Overland warranty.
Modification. Storyteller Overland products are designed to be mounted to factory equipped vehicles. Aftermarket additions to such vehicle may or may not require modification of an Storyteller Overland product. The Storyteller Overland Warranty does not extend to any Storyteller Overland products that are modified to fit around other otherwise accommodate or be compatible with any aftermarket vehicle accessories or alterations. Storyteller Overland does not guarantee fitment with any other aftermarket accessories or modified vehicle, and it is up to purchaser to determine fitment prior to purchasing any Storyteller Overland product.
Damage. Damage to Storyteller Overland products due to normal wear and tear, including, but not limited to, cosmetic issues and superficial scratches, or structural damage to an Storyteller Overland product in connection with any vehicle collisions or other structural degradation in connection with the use of such vehicle (on road or off road) will not be covered by the Storyteller Overland Warranty. Additionally, any product user’s misuse, neglect, overloading, improper maintenance or improper installation or repair of any Storyteller Overland products are not covered under the Storyteller Overland warranty.
Use of the Products. Some Storyteller Overland products are designed for off road vehicle use, others are for street use only. Installing Storyteller Overland products on a vehicle may exceed the factory designed capabilities and could potentially lead to vehicle damage. Storyteller Overland will not be responsible for any damage caused to a purchaser or user’s vehicle or any vehicle accessories caused by the use of any Storyteller Overland products. It is the sole responsibility of purchaser to inspect and ensure that the intended vehicle and Storyteller Overland products are suitable and compatible for travel on road and off road. No seller nor any manufacturer of Storyteller Overland products will be liable for any loss, damage or injury directly or indirectly arising from the use of any Storyteller Overland products. Before using any Storyteller Overland products, the purchaser or user will determine the suitability of the product(s) for their intended use(s) and the purchaser or user shall assume all responsibility and risk in connection therewith.
DISCLAIMER. THE STORYTELLER OVERLAND WARRANTY IS EXPRESSLY MADE IN LIEU OF ANY AND ALL OTHER WARRANTIES, AND EXCEPT FOR THE STORYTELLER WARRANTY SET FORTH HEREIN, STORYTELLER OVERLAND MAKES NO WARRANTY WHATSOEVER WITH RESPECT TO ANY PRODUCT, INCLUDING ANY WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE.
EXCEPT FOR PURCHASER’S LIMITED REMEDIES SET FORTH HEREIN, IN NO EVENT WILL STORYTELLER OVERLAND BE LIABLE FOR ANY LOST PROFITS, LOST SALES, OR FOR ANY CONSEQUENTIAL, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OR FOR ANY OTHER DAMAGES OF ANY KIND OR NATURE.
Compliance. Storyteller Overland cannot guarantee that its products comply with all Federal, State, and/or local laws. Purchaser is advised to review local vehicle codes for compatibility prior to purchase to ensure that the installation and use of any Storyteller Overland products does not violate any applicable laws.
Warranty Claim Submission. Purchaser will responsible for returning any defective product to Storyteller Overland for warranty consideration and purchaser is responsible for all costs associated with return shipping the product to Storyteller Overland. Prior to returning any product for warranty, purchaser must contact Storyteller Overland for proper authorization.
Email firstname.lastname@example.org and let us know the item you would like to return along with any information relating to the reason for return. Storyteller Overland will only accept returns accompanied by a Return Authorization Number. Depending on the item and related factors including, but not limited to, the condition of the product and associated materials observed upon receipt, a re-stocking fee may apply, in Storyteller Overland’s sole discretion.
Timeframe, Condition, Shipping Costs:
Items can be returned within 30 days from the date of receipt. If Apparel related, they must be in new, unworn, unwashed condition with the tags still attached. If not Apparel related, items must be in new, unused, unmounted and otherwise perfect condition accompanied by the original packing materials, instructions, hardware and all other items shipped with the original product. Customer is responsible for return shipping and insurance costs. We look forward to hearing from you and helping you.
This Website is offered and available to users who are 18 years of age or older. By using this Website, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Website.
ACCESSING THE WEBSITE AND ACCOUNT SECURITY
We reserve the right to withdraw or amend this Website and any service or material we provide on the Website in our sole discretion without notice. We will not be liable if, for any reason, all or any part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to all or part of the Website to users, including registered users.
You are responsible for:
- Making all arrangements necessary for you to have access to the Website.
If you choose, or are provided with, a user name, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your user name, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.
DISCLAIMER OF WARRANTY
STORYTELLER OVERLAND MAKES NO REPRESENTATION THAT THE INFORMATION OR CONTENT CONTAINED ON THIS WEBSITE, YOUR RESULTS IN USING THIS WEBSITE, OR THE SERVICE ITSELF WILL BE ACCURATE, VALID, RELIABLE, COMPLETE, TIMELY OR AVAILABLE OR THAT IT DOES NOT VIOLATE OR INFRINGE THE RIGHTS OF ANY THIRD PARTY. STORYTELLER OVERLAND DOES NOT WARRANT THAT THE CONTENT, MATERIALS, PRODUCTS, SERVICES AND INFORMATION MADE AVAILABLE TO YOU THROUGH THIS WEBSITE, THEIR SERVERS, OR E-MAIL SENT FROM STORYTELLER OVERLAND WILL BE UNINTERRUPTED, ERROR FREE, FREE OF VIRUSES OR OTHER HARMFUL AGENTS OR COMPONENTS, SECURE OR TIMELY. STORYTELLER OVERLAND MAKES NO REPRESENTATION AND SPECIFICALLY DISCLAIMS ANY WARRANTY REGARDING ANY SITE LINKED TO THIS WEBSITE. STORYTELLER OVERLAND DOES NOT WARRANT, GUARANTEE OR ENSURE THE QUALITY OF ANY PRODUCT OR SERVICE PROVIDED BY ANY AFFILIATE OR MERCHANT.
IF YOU ARE A CALIFORNIA RESIDENT, YOU HEREBY WAIVE CALIFORNIA CIVIL CODE SECTION 1542 WHICH PROVIDES THAT: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.”
TITLE TO GOODS AND MERCHANDISE IS RETAINED BY STORYTELLER OVERLAND UNTIL THE GOODS AND MERCHANDISE ARE PAID FOR BY THE PURCHASER, AT WHICH TIME TITLE WILL PASS TO THE PURCHASER.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
LIMITATION OF LIABILITY
YOU AGREE THAT, EXCEPT AS OTHERWISE PERMITTED UNDER APPLICABLE LAWS, NEITHER STORYTELLER OVERLAND NOR ITS PARENTS, AFFILIATES, SUBSIDIARIES, DIRECTORS, OFFICERS, OWNERS, EMPLOYEES, AGENTS, ATTORNEYS, CONTRACTORS, REPRESENTATIVES, AND THEIR RESPECTIVE HEIRS, PREDECESSORS, SUCCESSORS AND ASSIGNS, WHETHER EXISTING NOW OR IN THE FUTURE, SHALL BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF, OR RELATED TO, THE USE OF, ACCESS TO, RELIANCE ON, OR INABILITY TO USE, THIS WEBSITE OR ANY OTHER WEBSITE LINKED TO THIS WEBSITE. THIS WAIVER OF LIABILITY APPLIES TO DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, STATUTORY OR OTHER DAMAGES YOU OR OTHERS MAY SUFFER, AS WELL AS DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST GOODWILL, BUSINESS INTERRUPTION OR THE LOSS OF DATA OR INFORMATION, EVEN IF STORYTELLER OVERLAND IS NOTIFIED IN ADVANCE OF THE POTENTIAL FOR ANY SUCH DAMAGES AND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), WARRANTY, STRICT OR PRODUCT LIABILITY OR OTHERWISE. SUCH LIMITATION SHALL ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY REASON OF ANY THIRD PARTY SERVICES OR PRODUCTS RECEIVED THROUGH OR ADVERTISED IN CONNECTION WITH THE WEBSITE OR ANY LINKS ON THE WEBSITE, AS WELL AS BY REASON OF ANY THIRD PARTY INFORMATION, ADVICE, OR ADVERTISEMENT RECEIVED THROUGH THE WEBSITE OR THROUGH ANY LINKS ON THE WEBSITE. THESE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. THE FOREGOING LIMITATIONS OF LIABILITY ARE APPLICABLE WITHIN THE STATE OF NEW JERSEY. IN ADDITION, CERTAIN OTHER jurisdictions DO not permit LIMITATIONS OF LIABILITY. In such jurisdictions, some of the foregoing limitations may not apply to you.
TRADEMARKS AND COPYRIGHTS
Storyteller Overland does not grant, by implication, estoppel or otherwise, any license or right to use any trademark, service mark, trade name or logo, or the content displayed on this Website, without the prior written consent of Storyteller Overland. Storyteller Overland prohibits the use of the Storyteller Overland logo or other proprietary graphics or trademarks as a link to any Website, unless the creation of such a link is approved in advance, and in writing, by Storyteller Overland. Registered and unregistered proprietary information is owned and held by Storyteller Overland and its licensors and, therefore, you may be liable for infringement or misappropriation or other legal action to the fullest extent of the law if you misuse this Website in any form, either mentioned or unmentioned.
Storyteller Overland is a trademark or trade dress in the United States and/or other countries. Storyteller Overland’s trademarks and trade dress may not be used in connection with any product or service that is not Storyteller Overland’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Storyteller Overland. All other trademarks not owned by Storyteller Overland that appear on this Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by, Storyteller Overland.
- Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
- You may store files that are automatically cached by your Web browser for display enhancement purposes.
- You may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication, or distribution.
- If we provide desktop, mobile, or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications.
You must not:
- Modify copies of any materials from this site.
- Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site.
You must not access or use for any commercial purposes any part of the Website or any services or materials available through the Website.
THIRD PARTY WEBSITES
You agree that Storyteller Overland encourages you to exercise discretion browsing the internet. Our Website, products or services may direct you to sites containing information that some people may find offensive or inappropriate. Any such link is provided solely as a convenience to you. Storyteller Overland and its affiliates make no representation or warranty about the legality of any third party Website, nor as to its accuracy, content, products or services. Any such Website is independent from Storyteller Overland, and Storyteller Overland has no control over, or responsibility with respect to, the information provided or activities undertaken by any such Website. A link between Storyteller Overland and another Website further does not mean that Storyteller Overland endorses, recommends, sponsors or approves that Website. Linking to off-site pages is done at your own risk, requiring you to make your own independent decisions regarding your interactions or communications with any other Website. Storyteller Overland expressly disclaims any responsibility or liability for any damage, loss, or injury arising out of the activities of any third party not under the Storyteller Overland domain, or the goods or services offered by, or the content displayed by, any such third party.
You agree that you will not use this Website for any commercial or political purpose including, but not limited to, advertising, soliciting funds, collecting product prices or selling products; monitoring, gathering or copying content on this Website by using any robot, “bot”, spider, crawler, spyware, engine, device, software, extraction tool, or any other automatic device, utility or manual process of any kind; framing or utilizing framing techniques to enclose any trademark or other proprietary information including, but not limited to, any images, text, or page layout; using any meta tags or any other “hidden text” utilizing Storyteller Overland’s name or any trademarks; and engaging in any activity that interferes with a user’s access to the Website or the proper operation of this Website. You may not modify, reproduce, duplicate, copy, distribute, sell, resell, publish, license, visit or otherwise exploit this Website for any commercial purpose. You also agree that in using this Website you will not impersonate any person or entity.
- In any way that violates any applicable national, state, local, territorial, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from any country).
- For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.
- To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter”, “spam”, or any other similar solicitation.
- To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity (including, without limitation, by using email addresses or screen names associated with any of the foregoing).
- To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or which, as determined by us, may harm the Company or users of the Website or expose them to liability.
Additionally, you agree not to:
- Use the Website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Website, including their ability to engage in real time activities through the Website.
- Use any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying any of the material on the Website.
- Use any manual process to monitor or copy any of the material on the Website or for any other unauthorized purpose without our prior written consent.
- Use any device, software, or routine that interferes with the proper working of the Website.
- Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
- Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.
- Attack the Website via a denial-of-service attack or a distributed denial-of-service attack.
- Otherwise attempt to interfere with the proper working of the Website.
TERMINATION OF USE OF THIS WEBSITE
Storyteller Overland attempts to be as accurate as possible. However, Storyteller Overland does not warrant that product descriptions, or other content on this Website, is accurate, complete, reliable, current or error free. If a product offered by Storyteller Overland is not as described, your sole remedy is to return it.
LIMITED AVAILABILITY AND PRICE
In the event a product or service is listed at an incorrect price, Storyteller Overland shall have the right to refuse, or to cancel, any orders placed for product or service listed at the incorrect price. Your receipt of an electronic or any other form of order confirmation shall not constitute Storyteller Overland’s acceptance of your order, nor does it constitute confirmation of Storyteller Overland’s offer to sell. Storyteller Overland shall have the right to limit the number of items purchased through this Website. Storyteller Overland shall have the right to refuse, or to cancel, any order whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Storyteller Overland shall immediately issue a credit to your credit card account in the amount of the charge.
MULTIPLE PRODUCT ORDERS
With respect to multiple product orders, Storyteller Overland will make reasonable attempts to ship all products covered by the order at the same time. However, products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for shipping at the rate quoted to you on your purchase receipt.
Storyteller Overland will ship your product as it becomes available. In the event that the product you ordered is out-of-stock, the fulfillment of your order will be delayed. Storyteller Overland will inform you of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to the product being shipped.
We will make all reasonable efforts to ship all orders placed through our Website the following business day. Orders are not shipped on Saturday or Sunday nor on some major holidays. We currently offer free shipping in the Lower 48. Storyteller Overland does not guarantee when an order will arrive. We therefore encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Storyteller Overland does not provide international shipping.
Any taxes that appear in your online order are estimated. The actual taxes charged to your credit card will be calculated based on the applicable state and local sales taxes when your order is shipped.
The terms are subject to change, as the taxation of online transactions continues to evolve. Storyteller Overland strives to comply with state and local tax laws and continues to monitor and update its taxation policies as those laws change.
Storyteller Overland accepts credit cards such as Visa, MasterCard, American Express, and Discover. Please be sure to provide your correct and exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon placement of order.
RETURN AND EXCHANGE POLICY
Items can be returned or exchanged within 30 days from the date the item was received. All items must be in new, undamaged condition with all tags still attached (if applicable). Buyer is responsible for shipping the item back to Storyteller Overland in the original packaging with all accompanying fasteners, instructions, labels, materials, etc.
If the item was paid for by credit card, Storyteller Overland will issue the refund as soon as your return is processed. The credit card refund process may take up to 5 days before the credit is posted to your account.
- Storyteller Overland shall not be responsible for any actions or conduct of a customer purchasing any items through this Website.
- Storyteller Overland shall not have any liability in the event that any person whatsoever is injured, or any property is damaged, while wearing or utilizing any items purchased through our Website.
- You shall provide Storyteller Overland with current, complete and accurate purchase, account and contact information for all purchases made through our Website, and you shall guarantee the accuracy of such information. In the event a transaction is cancelled due to inaccurate or inauthentic information provided by you, you shall be responsible for any and all expenses incurred by Storyteller Overland arising from the cancellation. In the event that you provide false or inaccurate information, Storyteller Overland reserves the right to remove your account and to bar you from using this Website.
Storyteller Overland may, in its sole discretion, and with or without notice to you, make changes to, or discontinue, any aspect of this Website including, without limitation, any content, products, services or prices offered through this Website. Storyteller Overland shall not be liable to you or any third party should it exercise this right to modify or discontinue this Website.
When you visit this Website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
DISCLOSURE TO AUTHORITIES
YOUR COMMENTS AND CONCERNS
All feedback, comments, requests for technical support, and other communications relating to the Website should be directed to: email@example.com
Last Modified: July 9, 2020